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Appointments
Book an Appointment
There are many ways to book an appointment with us.
- Book an appointment via the NHS App
- Call us on 020 7616 2900 during our opening hours
- Visit the surgery and speak to a receptionist during our opening hours
We offer the following types of appointments
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 020 7616 2900, Monday to Friday from 8am to 6:30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use our online request form PATCHS, Monday to Friday from 7am to 4pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 to 14 days:
- use your NHS account (through the NHS website or NHS App) to book an appointment with the GP. More information about the NHS App
- use our online request form PATCHS
- phone us on 020 7616 2900, Monday to Friday from 8am to 6:30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- face to face or telephone appointments at our Enhanced Access Hubs
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Home Visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Telephone: 020 7616 2900
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
How to make the best out of your appointment
- Prepare your thoughts and problems in advance by writing down your problem such as: when your symptoms started, how they have changed.
- Do your blood pressure in the waiting room
- Do a urine sample if you have pain passing urine or lower abdominal pain.
- Do not try to add another person in on your consultation. Let reception know you need another appointment for this individual or prioritise who needs the appointment more.
- Be honest with the doctor. It is important to tell the doctor the main reason you are there at the start of the consultation. If you are embarrassed, don’t be, the doctor is there to help and won’t be shocked.
- If you have more than one problem please let reception know and they will try and get you a longer appointment if possible. Otherwise, let your doctor know at the beginning of your consultation. They may be able to deal with more than one problem if they are related. However, your doctor may make you another appointment for your other problems, especially if they are new or complex problems.
- If you have any special needs please inform reception in advance so we can prepare the appointment for you first time (for example, if you need an interpreter, have a visual impairment, hearing impairment, prefer male/female doctor etc...)
- If you know you have difficulty understanding or explaining things bring someone you trust with you or if you require an advocate see the NHS website for available advocacy services.
- Dress accordingly for possible examination. Loose clothing is best and remove any layers in advance.
- Please let reception know if you would like a chaperone.
- All our doctors have a special interest in certain medical areas. Why not consult with a doctor who has an interest in the area of your problem in the first instance?
A consultation is about sharing in decisions about your care and goals. To make a good consultation you should let your doctor know about your goals, hopes, fears and expectations. This is why doctors ask you for YOUR thoughts. At the end of a consultation you should know:
- What is your main problem
- What do you need to do about it
- What to do if it does not get any better
Change or Cancel an Appointment
If you can’t attend your appointment, contact us as soon as possible to cancel. This is so we can offer your appointment to someone else in need.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Phone us on 020 7616 2900 Monday to Friday from 8am to 6:30pm
- Reply CANCEL to your appointment reminder text message
If you do not attend your appointment, you will be marked as a DNA (Did not Attend). Please be aware we have a DNA policy which can be accessed via reception. If patients do not attend appointments frequently within 1 year period they can be removed from the practice list or their online booking rights might be removed.
Repeated failure to attend booked appointments is a significant waste of NHS resources.
Out of Hours
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Accessing Patient Services
Our Practice is pleased to offer patients enhanced access to GPs and other healthcare professionals, including:
- 100 clinical appointments per 1000 patients per week
- Patients telephoning our Practice will never be asked to call back (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave).
- We offer an open reception and telephone service from 8am to 6:30pm from Monday to Friday
- Patients can make an online booking up to 2 weeks ahead
- Our receptionists are trained in care navigation and signposting and can provide advice about appropriate alternative services such as Enhanced Access Hubs.
- We regularly review our systems to ensure there are enough appointments to meet patient needs every week.
We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.